Frequently Asked Questions

General

Is Overland Navigator free?

Overland Navigator offers a free tier with basic features. A Premium subscription unlocks offline map downloads, advanced routing, and cloud sync. See the pricing page on our website for details.

Does the app work without a mobile data connection?

Yes! Overland Navigator is designed for offline use. Download your maps in advance and you can navigate without any data connection.

What countries does Overland Navigator support?

Overland Navigator is optimised for New Zealand but includes worldwide map data. Maps outside of New Zealand are available to download in the same way as NZ regions.

Maps

Why won’t my map download?

Check that you have a stable Wi-Fi or mobile data connection.
Ensure you have enough free storage on your device (at least 500 MB recommended).
Try cancelling and restarting the download.
If the problem persists, go to Settings → Clear Cache and try again.

My offline map looks outdated. How do I update it?

Go to Maps → My Downloads, find the region, and tap Update if an update is available.

How much storage do offline maps use?

Map sizes vary by region. New Zealand maps range from around 90 MB (Taranaki) to 350 MB (Canterbury). You can see the size before downloading.

My GPS position is inaccurate or jumping around.

Ensure location permissions are set to Always or While Using the App in your device settings.
Move to an open area away from tall buildings or dense tree cover.
Try restarting the app.
On Android, check that High Accuracy mode is enabled under Location settings.

The app says I’m off the track/road when I’m not.

This may be due to GPS accuracy or slightly misaligned map data. Try:

Switching to the Satellite map style to compare with aerial imagery.
Checking if there is a map update available for your region.
Adjusting the Snap to Road tolerance in Settings → Navigation.

Check your device volume is turned up.
Go to Settings → Navigation → Voice Guidance and ensure it is enabled.
Check that your device is not in Silent or Do Not Disturb mode.
On iOS, check the Ring/Silent switch on the side of your device.

Tracks & Routes

My recorded track has gaps in it.

Gaps usually occur when:

The GPS signal was lost (inside a building, deep valley, or heavy tree cover).
The app was closed or killed in the background.
Auto-pause activated because you were stationary.

Enable Background App Refresh on iOS or disable battery optimisation for Overland Navigator on Android to improve background recording.

I can’t import a GPX file.

Ensure the file is a valid GPX format (v1.0 or v1.1).
Check the file is not corrupted by opening it in a text editor.
Make sure the file extension is .gpx (not .txt or .xml).
Try importing using the From URL option if the file is hosted online.

Account & Sync

My data isn’t syncing across devices.

Ensure you are signed in to the same account on both devices.
Check you have an active internet connection.
Go to Settings → Sync → Sync Now to force a manual sync.
If data is still missing, check Settings → Backup to restore from a recent backup.

Still need help?

If you can’t find the answer here, contact us:

Email: support@overlandnavigator.co.nz
Website: overlandnavigator.co.nz